Orders

What is your return policy?

At Tectonic, we strive to ensure your satisfaction with every purchase. Due to the nature of our products, we do not typically accept returns or exchanges for coffee (merch and gear are always eligible for a 30 day refund/exchange if stock allows). However, we understand that unique circumstances may arise, and we are committed to working with you on a case-by-case basis to find a satisfactory solution. For wholesale and direct-to-customer equipment, returns are handled through the manufacturer's warranty.

Please refer to the manufacturer's policies for details on returns and exchanges. If you have any questions or need assistance regarding a purchase, please contact us directly at [Your Contact Information]. We're here to help!

How does the coffee subscription work?

I'm sure we don't have to explain a subscription based plan with you, but let's do it anyways!


On every product page, except single origins (we will get to this later), you'll see an option to schedule recurring shipments of your desired coffee. This can be weekly, bi-weekly, or monthly, depending on how much coffee you need/want. Recurring payments will process the same day of every week/month that the subscription began.

Okay, but what are the single origin/rotating subscription options?

Considering we like to keep our selection fresh and work with both new farms and those we have established relationships with, we rotate our single origin options throughout the year. With that, we cannot offer a subscription based option for a one specific single origin and because of that, we decided to offer subscription options like the Single Origin Subscription and Roaster's Choice. The coffees sent to you from this subscription options will change it week depending on what we have roasting at the time and what our Head Roaster's favorite coffee of the week is.

Can I skip a subscription shipment?

Absolutely! All you have to do is head to your subscription portal and you can make any adjustments you need to your recurring order.

I made a mistake on my order—can I fix it?

We cannot guarantee it, but we will absolutely do our best. Head to our contact page to request an order edit with our team.


Please keep in mind that we stop accepting orders for that week's roast, Saturday at 11:59p and begin roasting bright and early on Sunday morning. If you don't reach out before end of day Friday or place an order later than that, the likelihood of us being able to help drops significantly.

Shipping

How long will my order take to ship?

We roast on Sundays and ship on Mondays! The only time this will change is for national holidays that fall on either day, and we will always check in with you if we are planning any sort of delay before it happens.

Do you offer international shipping?

We do! You can choose your shipping method and rate at check out.

How much is shipping?

Shipping is dependent on your location and order size and is calculated at check out. Orders over $400 receive free shipping.

What is the tariff tax I am seeing at check out?

We've all heard or been apart of the tariff conversation recently... We needed to implement a fee to cover some of the import costs we are now facing, but we wanted to be as transparent as possible with you. Instead of upping the prices of the coffee themselves or baking this tariff tax in, we want you to know where the additional fee is coming from.


We will continue to monitor the changing taxes and mirror them as minimally, but realistically, as we can.

Can I pick up my order locally?

Sure can! Select "local pick up" at check out and your order will be brought to our West Hollywood cafe. All pick up orders are typically delivered to the cafe on Monday mornings, so we recomming coming by in the afternoon or any time after that. We will send you a notification when your order is ready for pick up (but bear with us, sometimes this notification gets delayed, but the coffee is at the cafe).


Please note: orders—primarily coffee—must be picked up within 14 days. Once outside of the guarenteed freshness window, we will have to toss the coffee without a refund.

Coffee

Is your coffee whole bean or ground?

Now, that's up to you! All of our coffee will default to whole bean, but you can simply change that to ground on the product page before adding to cart.

Is your coffee organic/fair trade/etc.?

Yes and no—and everything in between! While we don’t yet have the costly certification required to label our coffees “Organic,” many of our beans are grown using organic practices. Internally, we call these lots Origin Organic, but regulations prevent us from advertising them that way. The same applies to our Fairtrade-organic coffees—typically Ethiopian origins; without certification, we can’t market them as organic. We know this may not be the answer you hoped for, but please rest assured: we care deeply about what goes into our bodies and how the people who grow our coffee are treated.

How should I store my coffee?

In an airtight container away from direct sunlight and heat. If freezing see this video

What is the roast level of your coffee?

We typically roast on the lighter end to highlight origin characteristics, but you’ll find medium and darker roast profiles depending on the coffee. Check the product page for tasting notes and roast level. You can also head over here to understand our seismograph a bit better.

What is the best brew method for your coffee?

Every coffee is different! You can head over to the coffee you're interested in and check out the brew guide on that page.

Wholesale

What is wholesale?

Wholesale with us means business to business coffee buying and products in larger volumes at special pricing for resale or service—perfect for cafés, restaurants, offices, and hospitality. It includes perks like access to our exclusive wholesale portal, freshly roasted beans delivered weekly, and optional training and maintenance support if certain volume commitments are met.

How do I become a partner/distributor?

You can click here to let us know you're interested in becoming a partner! We will reach out to you within five business days to chat about what you're looking for and what it may look like. From there, we'll see if we are a fit and the rest could be history.

Do you sell coffee equipment?

We sure do. You can check out the full collection here for smaller, in-home coffee bars.


For commercial grade equipment, including the pieces we use in our WeHo cafe that we love and are full endorsers of (aka Brew Like Me), you can look through the offers we currently have via our partnerships with other manufacturers. The opportunities with this are genuinely endless.

Inner Core

What is Inner Core?

Inner Core is an initiative that we started during the pandemic. It was quite a tough time for us all and we wanted to thank the customers that really rallied behind us during that time because, as with many other businesses, we wouldn't have made it through those three years without them.


We decided to offer wholesale pricing to all. This meant retail customers were able to receive access to our discounted rates that are typically only accessible through our business-to-business operations. This initiative was for a limited amount of time and once we were able to get our prices back to general market prices, we did, but we allowed that group of customers to receive those discounted rates for life as gratitude for their support.

Can I join Inner Core now?

Unfortunately not. This was a limited run during the pandemic.